top of page

Terms & Conditions

Booking Policy

By booking a tour, you agree to the use of your data, subscribe to the newsletter and consent to notifications being sent to you on your devices. Also by booking a tour you agree that you have read the safety precautions and agree that our team is not responsible for your life or incidents that occur before, after or during the tour, you also agree that if you cause damage to the vehicle, equipment or outfit, you will be required to reimburse the lessor in full and you will be required to pay for each day of downtime of the vehicle, equipment and outfit, which averages 1,478 € (per vehicle per day) 227 € (per outfit per day) and 554 € (per technical equipment per day).

We would also like to remind you that our tours are off-road and there is a risk of getting a little dirty, we do not recommend you to bring expensive clothes and expensive things, our team is not responsible for damage to your belongings during the tour.  

​

Maximum of 12 participants per group:
Each group includes at least 6 drivers and up to 6 passengers.

Our tours use 2 Polaris SxS (Side-by-Side) vehicles and 4 Quads 500cc.

Please note the following booking conditions:

  • For 1–2 participants: 1 buggy (1 driver, optional 1 passenger)

  • For 3–4 participants: 2 buggies (2 drivers, optional 2 passengers)

  • For 5–6 participants: 2 buggies and 1 quad 500cc (3 drivers, optional 3 passengers)

  • For 7–8 participants: 2 buggies and 2 quads 500cc (4 drivers, optional 4 passengers)

  • For 9–10 participants: 2 buggies and 3 quads 500cc (5 drivers, optional 5 passengers)

  • For 11–12 participants: 2 buggies and 2 quads 500cc (6 drivers, optional 6 passengers)

Example:
If you are 6 people and all of you want to drive, you will need to book the tour for 5–6 participants. This setup includes 2 Polaris Trail S 1000 vehicles and 4 Quads 500cc.

If you are alone and want to drive, you must select the 1–2 participant tour option.

If you don’t want to drive and prefer to join as a passenger, you can still participate. Just make sure to book according to the number of people, and we will provide a professional driver. However, the number of passengers without a driver license should not exceed 4 participants, and you must inform us in writing in advance if you wish to join the tour as a passenger only.

​

​

Cancellation Policy 
 

Free cancellation is subject to the following conditions:
If the booking is canceled at least 15 working days before the start of the tour, the deposit will be refunded within 15 working days of the cancellation to the details provided in the refund form.
If the booking is canceled less than 15 working days in advance, the deposit will not be refunded. 
If the booking is canceled by Alligator Tours for personal or technical reasons, the deposit will be refunded in full within 30 days of notification to the customer.
The Alligator Tours team has the right to stop the tour and return all participants to the starting point if one of the participants fails to comply with our terms and conditions. 

Safety Instructions for SXS (Side-By-Side) and ATV (All-Terrain Vehicle) Driving

Before You Begin:

  1. Training and Certification:

    • Complete a certified ATV or SXS safety training course before operating the vehicle.

    • Obtain the necessary licenses and permits required by local regulations.

  2. Read the Manual:

    • Familiarize yourself with the manufacturer's manual for your specific ATV or SXS model.

    • Pay attention to safety guidelines, operational instructions, and maintenance recommendations.

  3. Inspect the Vehicle:

    • Conduct a pre-ride inspection, checking for any signs of wear, loose bolts, or fluid leaks.

    • Ensure that tires are properly inflated, brakes are functional, and all lights are working.

Personal Protective Equipment (PPE):

  1. Helmet:

    • Always wear a certified ATV/SXS helmet that fits snugly and securely.

    • Replace helmets that have been involved in a crash or show signs of damage.

  2. Protective Gear:

    • Wear protective clothing, including gloves, long sleeves, pants, over-the-ankle boots, and eye protection.

    • Consider additional safety gear such as knee and elbow pads.

Riding Techniques:

  1. Two-Person Vehicles:

    • SXS vehicles are designed for multiple passengers. Ensure that all passengers are seated properly and have their own designated seats.

    • Do not exceed the manufacturer's recommended passenger capacity.

  2. Seatbelts:

    • Always wear seatbelts if your SXS is equipped with them.

    • Ensure all passengers are securely fastened in their seats.

  3. One Rider per Seat:

    • ATVs are designed for a single rider. Do not carry passengers unless the ATV is specifically designed for it.

  4. Age Restrictions:

    • Follow age restrictions and guidelines for ATV and SXS operation. Do not allow underage riders.

  5. Speed Control:

  • Adhere to posted speed limits and adjust your speed according to the terrain.

  • Avoid excessive speed, especially on unfamiliar or uneven terrain.

Terrain and Environment:

  1. Stay on Designated Trails:

    • Stick to authorized trails and areas designated for ATV and SXS use.

    • Respect private property and do not trespass.

  2. Be Mindful of Surroundings:

    • Always be aware of your surroundings and potential hazards.

    • Watch out for pedestrians, other riders, and wildlife.

  3. Avoid Alcohol and Drugs:

    • Do not operate an ATV or SXS under the influence of alcohol or drugs.

    • Substance use impairs judgment and reaction time, increasing the risk of accidents.

Emergency Preparedness:

  1. Carry a Communication Device:

    • Bring a fully charged mobile phone or a communication device in case of emergencies.

    • Inform someone of your route and expected return time.

  2. Tool Kit and First Aid:

    • Carry a basic tool kit and a first aid kit for minor repairs and injuries.

    • Know basic first aid procedures.

  3. Weather Awareness:

    • Be cautious of changing weather conditions.

    • Avoid riding in severe weather such as heavy rain or thunderstorms.

Additional Safety Tips:

  1. Group Riding:

    • If riding in a group, maintain a safe distance from other riders.

    • Establish communication signals for group movements.

  2. Downhill Descents:

    • Descend hills slowly and with caution.

    • Shift your weight backward to maintain stability.

  3. Uphill Climbs:

    • Ascend hills straight up whenever possible.

    • Distribute your weight forward to prevent tipping backward.

  4. Know Your Vehicle's Limits:

    • Respect the capabilities of your ATV or SXS and avoid pushing beyond its limits.

    • Do not attempt stunts or maneuvers beyond your skill level.

Remember, safety is paramount when operating ATVs and SXS vehicles. Always prioritize caution, adhere to regulations, and enjoy your off-road adventures responsibly.
​
There is one warning for each participant, on the second remark, the column manager will deploy all participants and we will return to the base, despite the fact that we did not travel the entire route without a refund.

HOW TO USE THE VEHICLE PROPERLY.

1. Start the vehicle only with the brake clamped and when the packing (P) on the gear selector is on.
2. Make sure that the seat belts are fastened (if any) and nothing interferes with movement.
3. Move the gear selector to the (H) position for forward movement or to the (R) position for backward movement, look around again.
4. Smoothly start the pedal to turn on the gear, the vehicle will move a little and you will hear and feel that the vehicle is ready to move, start moving.
5. On high climbs or in difficult places, it is necessary to stop and switch the selector switch to the (L) and 4WD position. In no case should you drive constantly in the (L) 4WD position, you risk harming the vehicle, the approximate repair cost is 5,000 €.
6. In any situation, if something is not clear or you have any problems, just stop and stand still, the column manager will definitely come to you and solve your problem.
7. Keep an eye on the dashboard, if any lights on the instrument panel light up, immediately inform the column manager. Keep an eye on engine temperature and oil pressure. Always follow the instructions of the column manager.
8. Do not switch the selectors while driving, you risk breaking the vehicle.
9. Start moving and stop smoothly, without jerks and bumping.
10. When stopping, turn the gear selector switch to position (P) and turn off the engine by turning the key counterclockwise.
Any violation of the above rules is the first remark, if you receive a second remark, then the column manager has the right to deploy the entire column and finish the tour in advance without refund.

 

Rental Insurance policy

Vehicle insurance and indemnification of insurance risks are intended only to compensate the damage to the second party injured in an accident, the renter pays all costs at his own expense fines for parking and speeding are not covered by insurance and are paid by the renter. The minimum repair cost is from 150 euros for each defect. If the vehicle cannot be repaired, the customer pays the full cost of a new vehicle. All vehicles are equipped with GPS trackers with the ability to control speed and monitoring for overturns, tilts and tipping.

 

Age Restrictions

To rent scooters or ATVs with engine sizes between 150cc and 300cc, the driver must be at least 21 years old. For advanced ATV categories above 500cc, the minimum age required is 25 years.

 

Driver’s License

The driver’s license must be valid for at least 12 months. Depending on the type of vehicle, a category AM, A1, or A2 license may be required. ATVs and quad bikes can also be driven with a standard car driving license (category B). If your license is not written in the Latin alphabet, you must present an International Driving Permit along with your national license.

 

Rental Policy

The minimum rental period is one day. One-day rental hours are from 09:00 to 21:00. Vehicle model availability depends on the season and your location in the Heraklion region. Reservations are made based on the vehicle group available at the time of booking.

 

Helmets

We provide a wide selection of helmets in different sizes and types. Customers are advised to confirm their helmet size in advance. All helmets are treated with antibacterial products, and disposable helmet liners are available.

 

Delivery and Collection

Delivery and pickup are free of charge within Heraklion city. For bookings made at Heraklion Airport, clients will be transferred by shuttle to the designated parking area. If you require delivery to another location in Heraklion, please contact us directly.

 

Return Policy

We recommend returning the vehicle during our office opening hours. Returns outside these hours can be arranged in advance. When returning the vehicle, a photo and video inspection will be carried out to check for any damage or missing parts. If anything is missing or damaged, the renter will be required to cover the cost.

.

 

Returns in another city.

One-way car rentals are available within Heraklion and surrounding areas, and a fee is usually charged as the vehicle needs to be returned to its original location. This fee is payable locally.

 

Roadside Assistance Service.

Alligator Rentals provides free roadside assistance in Heraklion in the event of vehicle damage. 

For immediate assistance, call the phone number listed on the rental agreement. The company guarantees prompt service to repair or replace the vehicle if necessary.

 

Cancellation Policy.

If the booking is canceled 48 hours before the expected pick-up date, the money will be refunded in full.

If the booking is canceled less than 48 hours before the car pick-up date, a fee equal to the cost of one day's rental will be charged.

In case of no-show without prior notice, the reservation will be canceled one hour after the estimated pick-up time.

​

Legal information:

Gaitskii Stanislav Αρ. ΓΕΜΗ: 173400927000

Alligator Quad & Buggy Safari Tours

Stilianou ke Nikoalou Giamalaki 50, Iraklio 712 02, Greece 105 Γ04 1

info@buggycrete.gr

+306980930009

​

bottom of page